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You're reading from  Creating Actionable Insights Using CRM Analytics

Product typeBook
Published inDec 2021
Reading LevelBeginner
PublisherPackt
ISBN-139781801074391
Edition1st Edition
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Author (1)
Mark Tossell
Mark Tossell
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Mark Tossell

Mark Tossell is passionate about solving problems and improving processes using data. Tableau CRM (Einstein Analytics) and Tableau, powered by AI, are the tools of his trade. He is a proud wearer of the Salesforce Gold Hoodie and recipient of the inaugural APAC Awesome Admin award. He is also a Trailhead learning addict, having earned over 420 badges. In addition, he is honored to be a Tableau CRM Ambassador and a Salesforce Partner Solution Engineer. Mark lives in Sydney, Australia, with his wife, Christina, and son, Adam.
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Bringing Salesforce data into CRMA

This section will teach you, in detail, how to ingest Salesforce data and create a dataset that is useful for analysis and exploration. Before you build your first dataset, you need to consider dataset design.

Designing a dataset

CRMA data is stored in inverted index structures. Ideally, you should start with the lowest, most granular level (that is, the child) and follow a path up to the parent table hierarchy, which constitutes a dataset answering the business case in question. You can have multiple datasets and augment to one large dataset, or you can calculate and aggregate on the fly using SAQL in the dashboard editor.

It is critical that you understand and work with the dataset as they pertain to questions of a business case nature. That is, when designing your dataset, consider the following:

  • Avoid the notion of building a data warehouse in one dataset.
  • At the same time, a dataset is not meant to be the substitute of...
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Creating Actionable Insights Using CRM Analytics
Published in: Dec 2021Publisher: PacktISBN-13: 9781801074391

Author (1)

author image
Mark Tossell

Mark Tossell is passionate about solving problems and improving processes using data. Tableau CRM (Einstein Analytics) and Tableau, powered by AI, are the tools of his trade. He is a proud wearer of the Salesforce Gold Hoodie and recipient of the inaugural APAC Awesome Admin award. He is also a Trailhead learning addict, having earned over 420 badges. In addition, he is honored to be a Tableau CRM Ambassador and a Salesforce Partner Solution Engineer. Mark lives in Sydney, Australia, with his wife, Christina, and son, Adam.
Read more about Mark Tossell