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You're reading from  Creating Actionable Insights Using CRM Analytics

Product typeBook
Published inDec 2021
Reading LevelBeginner
PublisherPackt
ISBN-139781801074391
Edition1st Edition
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Mark Tossell
Mark Tossell
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Mark Tossell

Mark Tossell is passionate about solving problems and improving processes using data. Tableau CRM (Einstein Analytics) and Tableau, powered by AI, are the tools of his trade. He is a proud wearer of the Salesforce Gold Hoodie and recipient of the inaugural APAC Awesome Admin award. He is also a Trailhead learning addict, having earned over 420 badges. In addition, he is honored to be a Tableau CRM Ambassador and a Salesforce Partner Solution Engineer. Mark lives in Sydney, Australia, with his wife, Christina, and son, Adam.
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Design philosophy for effective dashboard building

I see an awful lot of dashboards in my line of work – most of them are poorly designed. Why do I say that? How do I know that to be true? What makes a good dashboard design?

Here are some principles of effective dashboard design.

A good dashboard provides actionable insights

It's all about taking the user from data to insight to action. A dashboard that leaves off the last step is incomplete and ineffective. Let me share three examples.

The first example is the risks insights page from our Professional Services Automation (PSA) dashboard built on top of FinancialForce. You can see from the following screenshot that the risk impact and likelihood matrix (heat map) allows you to quickly drill into the project data, and then those insights can be actioned from the record view:

Figure 11.2 – An actionable risks insights page for professional services automation

The second...

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Creating Actionable Insights Using CRM Analytics
Published in: Dec 2021Publisher: PacktISBN-13: 9781801074391

Author (1)

author image
Mark Tossell

Mark Tossell is passionate about solving problems and improving processes using data. Tableau CRM (Einstein Analytics) and Tableau, powered by AI, are the tools of his trade. He is a proud wearer of the Salesforce Gold Hoodie and recipient of the inaugural APAC Awesome Admin award. He is also a Trailhead learning addict, having earned over 420 badges. In addition, he is honored to be a Tableau CRM Ambassador and a Salesforce Partner Solution Engineer. Mark lives in Sydney, Australia, with his wife, Christina, and son, Adam.
Read more about Mark Tossell