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You're reading from  Oracle Siebel CRM 8 Developer's Handbook

Product typeBook
Published inApr 2011
Reading LevelIntermediate
Publisher
ISBN-139781849681865
Edition1st Edition
Languages
Java
Tools
Oracle Siebel
Concepts
CRM
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Author (1)
Alexander Hansal
Alexander Hansal
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Alexander Hansal

Alexander Hansal has worked as an IT professional in small, medium, and global corporations. Since 2001, Alexander works as a technical instructor and consultant for Siebel CRM and Oracle Business Intelligence in Europe. He enjoys teaching, and shares his knowledge and expertise in his classes at Oracle University and in his weblog, http://siebel-essentials.blogspot.com/
Read more about Alexander Hansal

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Summary

In this chapter, we introduced the fictitious company All Hardware (AHA) and some of its key business processes and resulting business requirements.

In the remainder of this book, we will use the requirements described in this chapter to provide real-life examples for configuring Siebel CRM applications.

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Oracle Siebel CRM 8 Developer's Handbook
Published in: Apr 2011Publisher: ISBN-13: 9781849681865
© 2011 Packt Publishing Limited All Rights Reserved

Author (1)

author image
Alexander Hansal

Alexander Hansal has worked as an IT professional in small, medium, and global corporations. Since 2001, Alexander works as a technical instructor and consultant for Siebel CRM and Oracle Business Intelligence in Europe. He enjoys teaching, and shares his knowledge and expertise in his classes at Oracle University and in his weblog, http://siebel-essentials.blogspot.com/
Read more about Alexander Hansal

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