Case study example: Defining runtime events

The following procedure describes how to define a runtime event in a workflow process. In our scenario, we will invoke the AHA Synchronize Customer Documents workflow process every time an account record is updated:

1. 1. In Siebel Tools, navigate to the AHA Synchronize Customer Documents workflow process.

2. 2. Click the Revise button in the WF/Task Editor toolbar to create a new editable version.

3. 3. Right-click the new version and select Edit Workflow Process to open the editor.

4. 4. Select the connector leading from the Start step.

5. 5. In the Properties window for the connector, set the Name property of the connector to Default.

6. 6. Press Ctrl+A to add a new point to the connector.

7. 7. Drag the new point downwards so that the connector is bent.

8. 8. Drag a second connector from the Palettes window to the Start step and ensure that it is correctly connected between the Start step and the first business service step.

   Note

   Using multiple connectors from the Start step...