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You're reading from  Oracle Siebel CRM 8 Developer's Handbook

Product typeBook
Published inApr 2011
Reading LevelIntermediate
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ISBN-139781849681865
Edition1st Edition
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Author (1)
Alexander Hansal
Alexander Hansal
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Alexander Hansal

Alexander Hansal has worked as an IT professional in small, medium, and global corporations. Since 2001, Alexander works as a technical instructor and consultant for Siebel CRM and Oracle Business Intelligence in Europe. He enjoys teaching, and shares his knowledge and expertise in his classes at Oracle University and in his weblog, http://siebel-essentials.blogspot.com/
Read more about Alexander Hansal

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Advanced workflow techniques


On several occasions, the ambitious workflow developer will reach a point where the functionality of standard workflow steps such as Siebel Operation is not sufficient to implement the requirements.

Engineers at Siebel Systems and Oracle have developed more than 1,300 workflow processes and created the following business services to assist during the workflow development cycle:

  • Workflow Utilities

  • SIA BC Utility Service

  • PRM ANI Utility Service

In addition, we can use one of the following EAI transport business services to easily write data to files for debugging purposes.

  • EAI XML Write to File

  • EAI File Transport

In the following section, we will briefly introduce the methods of these business services and provide examples for their usage.

Workflow utilities

The Workflow Utilities business service has one public and four hidden methods. Because the public Echo method is the only one that is used in the preconfigured workflow processes, it is the only method to be discussed...

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Oracle Siebel CRM 8 Developer's Handbook
Published in: Apr 2011Publisher: ISBN-13: 9781849681865

Author (1)

author image
Alexander Hansal

Alexander Hansal has worked as an IT professional in small, medium, and global corporations. Since 2001, Alexander works as a technical instructor and consultant for Siebel CRM and Oracle Business Intelligence in Europe. He enjoys teaching, and shares his knowledge and expertise in his classes at Oracle University and in his weblog, http://siebel-essentials.blogspot.com/
Read more about Alexander Hansal