Building the dashboard- Stage 2: Design
In this next stage of the process, you define any key metrics needed, assess the data preparation needs, select the appropriate visualizations, and design the dashboard layout at a high level. The current analysis only requires simple aggregations such as counts and calculating the percentage of total counts for specific attribute values as key metrics. Turnaround time, which helps measure the efficiency of the CFPB, can be defined as follows:
The other key metrics include the volume of complaints, the percentage and volume of untimely responses, and the percentage and volume of in-progress responses.
The complaints database contains most of the required data in usable form. On closer inspection, you discover that the ZIP code data is not clean – with non-digit and extra characters.
Analyzing complaints at both the state and ZIP code level provides a zoomed-in and zoomed-out view of the distribution of...
