Summary

Successful businesses capitalize on capturing and responding to customers. Modern sentiment analysis allows organizations to quickly categorize customer feedback and use it to analyze trends as well as position themselves to respond to customers based on business priorities and metrics.

In this chapter, you learned how to capture customer survey data with Microsoft Forms, detect the language of the submitted data, evaluate its sentiment, and save the results to an Excel workbook for later analysis. These skills can help you identify positive and negative trends with your customers and respond to the quickly changing market landscape.

Now that we have covered some advanced flow concepts, in the next chapter we will begin to look at administrative tasks in Power Automate, starting with exporting and sharing flows with others.

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