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You're reading from  101 UX Principles – 2nd edition - Second Edition

Product typeBook
Published inMay 2022
PublisherPackt
ISBN-139781803234885
Edition2nd Edition
Concepts
User Experience
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Author (1)
Will Grant
Will Grant
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Will Grant

Will Grant is a British UI/UX expert and a digital product designer. He is a web technology entrepreneur with over 25 years' experience, leading teams (and products) at the intersection of technology and usability. After his Computer Science degree, Will trained with Jakob Nielsen and Bruce Tognazzini at the Nielsen Norman Group – the world leaders in usable design. Since then, Will has overseen the user experience and interaction design of several large-scale web sites and apps, reaching over a billion users in the process. Will is a "design purist" and obsessed with building beautiful, compelling, and familiar products that customers intuitively know how to use.
Read more about Will Grant

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Make Your Input Systems Case-Insensitive

Lots of systems are case-insensitive by default—that is, they don’t care if characters are UPPERCASE or lowercase—but you don’t notice, because that’s how it should be, and it works well.

For example, emailing Will@WillGrant.org goes to the same place as will@willgrant.org. Visiting www.WikiPedia.ORG takes you to the same site as www.wikipedia.org.

The email system and domain name system are both case-insensitive, which was a good call back in the 1970s. Thousands of years of combined technical support time have been avoided by this decision.

Despite this, you can still find apps and websites where you have to sign in with a case-sensitive username or email address. Not only does this lead to errors—a user who cannot sign in because their username had a capital letter they forgot about—but even if they do remember, switching between lowercase and uppercase letters on a fiddly mobile...

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101 UX Principles – 2nd edition - Second Edition
Published in: May 2022Publisher: PacktISBN-13: 9781803234885
© 2022 Packt Publishing Limited All Rights Reserved

Author (1)

author image
Will Grant

Will Grant is a British UI/UX expert and a digital product designer. He is a web technology entrepreneur with over 25 years' experience, leading teams (and products) at the intersection of technology and usability. After his Computer Science degree, Will trained with Jakob Nielsen and Bruce Tognazzini at the Nielsen Norman Group – the world leaders in usable design. Since then, Will has overseen the user experience and interaction design of several large-scale web sites and apps, reaching over a billion users in the process. Will is a "design purist" and obsessed with building beautiful, compelling, and familiar products that customers intuitively know how to use.
Read more about Will Grant

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