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You're reading from  Salesforce CRM Administration Handbook

Product typeBook
Published inApr 2024
PublisherPackt
ISBN-139781835085691
Edition1st Edition
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Authors (2):
Krzysztof Nowacki
Krzysztof Nowacki
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Krzysztof Nowacki

Krzysztof Nowacki is a Salesforce Certified Administrator and Consultant with 15+ years of experience in CRM and HR software implementations and consultancy for key international accounts in various industries (including FMCG, pharmacy, retail, manufacturing, finance, and SSC/BPO). He is also a speaker at conferences and a lecturer in postgraduate studies.
Read more about Krzysztof Nowacki

Mateusz Twarożek
Mateusz Twarożek
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Mateusz Twarożek

Mateusz Twarożek is a certified Salesforce administrator and consultant boasting 14 years of IT industry experience. Currently, he serves as the Head of Quickstarts for Salesforce Admins in the CEE region and acts as a consultant. His expertise spans system design in diverse sectors such as fintech, sales, manufacturing, and education, with a notable specialization in the NGO sector. As a conference speaker, he takes pleasure in disseminating his knowledge and insights within the community. Beyond his professional endeavors, he is a devoted spouse and parent who cherishes family time and has a personal interest in solving logical puzzles.
Read more about Mateusz Twarożek

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Summary

In summary, this initial chapter has given us the basic understanding needed to grasp why Salesforce is important and how it works.

We’ve explored the pivotal role of a Salesforce Admin, gaining insights into their key responsibilities and the essential skills they need to excel. Now you know what a Salesforce Admin does, so you will now consciously follow this challenging path and you won’t be saying that no one warned you about it. So, no excuses from now, sorry!

Additionally, the section on the Salesforce certification exam has illuminated the path to becoming a certified professional. Now you know that more is sometimes less, and that you don’t need to be a Salesforce General with tons of badges and certificates on your chest to become successful, desired, or who knows, maybe even loved by the market.

Practical guidance has been offered on setting up a Salesforce account, followed by a detailed tour of the platform’s interface, enhancing readers’ ability to navigate and utilize Salesforce effectively. You are now able to create a free and endless Salesforce environment, one or a hundred of them. OK, let’s say even thousands of them. You will stop counting after the tenth.

We hope you enjoyed the first chapter of this book and are eager to explore more! Remember that Salesforce is all about development, and here, we are talking not only about app development but also, most of all, about self-development, where we believe perseverance is a key skill. So, “Stay hungry, stay foolish,” – Steve Jobs and remember, “We’ve (all) suffered losses, but we’ve not lost the war.” - Optimus Prime. This is just the beginning, and the real deal will come in the next chapters! Buckle up! Here we go!

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Salesforce CRM Administration Handbook
Published in: Apr 2024Publisher: PacktISBN-13: 9781835085691
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Authors (2)

author image
Krzysztof Nowacki

Krzysztof Nowacki is a Salesforce Certified Administrator and Consultant with 15+ years of experience in CRM and HR software implementations and consultancy for key international accounts in various industries (including FMCG, pharmacy, retail, manufacturing, finance, and SSC/BPO). He is also a speaker at conferences and a lecturer in postgraduate studies.
Read more about Krzysztof Nowacki

author image
Mateusz Twarożek

Mateusz Twarożek is a certified Salesforce administrator and consultant boasting 14 years of IT industry experience. Currently, he serves as the Head of Quickstarts for Salesforce Admins in the CEE region and acts as a consultant. His expertise spans system design in diverse sectors such as fintech, sales, manufacturing, and education, with a notable specialization in the NGO sector. As a conference speaker, he takes pleasure in disseminating his knowledge and insights within the community. Beyond his professional endeavors, he is a devoted spouse and parent who cherishes family time and has a personal interest in solving logical puzzles.
Read more about Mateusz Twarożek