Salesforce Administrator Exam Preparation

The time has come, and the moment has arrived when you’re nearing the end of this book, which can only mean one thing (well, it can mean many things, but one is most important): that the Salesforce Certified Administrator exam is right ahead of you. This exam is the culmination of your study journey and your hard work invested in analyzing Salesforce functionalities not only in theory but also, we hope, in practice. With this book, we wanted to encourage you not only to read about Salesforce but also to actively click through the system with us because there’s no better way to learn Salesforce than through hands-on practice. As they gracefully summarize it in Star Wars, “This is The Way”! Personally while preparing for the Administrator exam, I made sure to click through Salesforce everywhere and everything just to see how a particular functionality I just read about looks in practice. Let’s be honest, I...

Exam format and scoring

The topic of certification was initially touched upon in Chapter 1, Getting Started with Salesforce, however, here we would like to delve deeper into it and focus solely on information related to the Salesforce Certified Administrator exam. After reading this book, approaching this exam should be one of your priorities. Of course, you can take the Associate exam before it, but despite its simplicity, its scope is different from the Administrator exam, and the book you are currently reading will better prepare you for the Administrator exam than the Associate exam. In this section, we will describe topics related to the format and scoring of the Salesforce Certified Administrator exam.

So, who is the Salesforce Certified Administrator exam for? According to the Salesforce exam guide, “the Salesforce Administrator credential is designed for individuals who have experience with Salesforce and continuously look for ways to assist their companies in getting...

Study strategies

Study strategies for Salesforce don’t differ much from strategies you might adopt when learning any other IT solution, in my opinion. To become proficient with a tool, you simply need to work with it extensively! Simple, right? But what if you want to learn Salesforce but don’t use it regularly at work? The answer to this question is quite straightforward. You should change your job to one where you use Salesforce! Of course, this is somewhat of a joke because without knowing Salesforce, it’s challenging to land a job related to the platform unless it’s as a user. So, what should you do? There’s nothing groundbreaking to say here – you just need to find time to click around Salesforce on your test environment (Development or Trailhead). When I was learning Salesforce, I was fortunate enough to have a company I previously worked for decide to implement it, and I participated in the implementation before eventually administering...

Practice questions and mock exams

In this section, we would like to show you what exam questions may look like and at the same time, test your knowledge a bit. This way, you’ll be able to assess your level of preparedness for the real exam. Of course, the questions we’ll provide are not identical to the ones you’ll encounter on the exam, but they do cover the same topics outlined in the official exam outline provided by Salesforce, so they are very similar to the real questions. At the end, we’ll provide the answers so you can check whether you answered correctly. So, “Are you ready to rumble?” Round 1! Let’s go!

1. The customer care manager of Cosmic Enterprises would like to increase the visibility of open Cases to help the support team work more efficiently. The users should be able to assign themselves and change the Case status of Cases related to the Equipment record type directly from the list of Open Cases.

   What could the...

Tips and tricks for exam day

In this section, we would like to present you with a few tips and tricks that may come in handy on the day of the test, while you’re solving it, and even the moments just after! I’ve divided them into tips for just before the exam, during the exam, and after the exam. I encourage you to read these tips and tricks.

Before the exam

The following are some things to keep in mind before the exam:

• If you’ve opted for an online exam at home, check and prepare your computer in advance. Remember that Salesforce requires the installation of a dedicated application, and you must have a functional webcam. You should check all of this in advance.
• If you’re taking the exam at an exam center, arrive early. Keep in mind that the process of verifying your data (i.e., checking if it’s really you) takes a bit of time.
• Leave your gadgets in the locker at the exam center. Personal items, as well as your phone or watch...

Summary

In this chapter, we aimed to provide you with information related to the Salesforce Certified Administrator exam. By reading this chapter, you have now become familiar with our recommended study strategies for the exam and will be able to apply them in practice. We also provided detailed insights into how to study Salesforce and which sources to use in your learning journey. Importantly, our recommendations are based on the sources and methods that we use and find effective. To boost your confidence when taking the exam and test yourself before the real deal, we have enriched this chapter with sample test questions and directed you to places where you can find more such questions. In concluding this chapter, we offered you practical advice related to the day of the exam, which will help you navigate through it smoothly and with less stress. We are confident that you will achieve a positive result! Taking the Salesforce Certified Administrator exam is a significant step toward...

Further reading

• Krzysztof Nowacki Sales Cloud Trailhead Trailmix:

  https://trailhead.salesforce.com/users/knowackisfdc/trailmixes/get-started-with-salesforce-business-process-lightning.

• Mike Wheeler Administrator Trailmix:

  https://trailhead.salesforce.com/users/mikewheeler/trailmixes/mike-wheeler-administrator-certification-trailmix