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Salesforce CRM Administration Handbook

You're reading from Salesforce CRM Administration Handbook

Product type Book

Published in Apr 2024

Publisher Packt

ISBN-13 9781835085691

Pages 328 pages

Edition 1st Edition

Languages

Concepts

Authors (2):

Krzysztof Nowacki

Mateusz Twarożek

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Table of Contents (16) Chapters

Preface

Chapter 1: Getting Started with Salesforce

Chapter 2: Salesforce Architecture

Chapter 3: Getting to Know Data Management

Chapter 4: Lightning Experience

Chapter 5: Objects in Salesforce

Chapter 6: User Management and Security

Chapter 7: Automation Tools

Chapter 8: Reports and Dashboards

Chapter 9: AppExchange and Custom Applications

Chapter 10: Service Cloud

Chapter 11: Sales Cloud

Chapter 12: Salesforce Administrator Exam Preparation

Chapter 13: Continuing Education and Career Development

Index

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Summary

In this chapter, we aimed to provide you with information related to the Salesforce Certified Administrator exam. By reading this chapter, you have now become familiar with our recommended study strategies for the exam and will be able to apply them in practice. We also provided detailed insights into how to study Salesforce and which sources to use in your learning journey. Importantly, our recommendations are based on the sources and methods that we use and find effective. To boost your confidence when taking the exam and test yourself before the real deal, we have enriched this chapter with sample test questions and directed you to places where you can find more such questions. In concluding this chapter, we offered you practical advice related to the day of the exam, which will help you navigate through it smoothly and with less stress. We are confident that you will achieve a positive result! Taking the Salesforce Certified Administrator exam is a significant step toward...

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Authors (2)

Krzysztof Nowacki

Krzysztof Nowacki is a Salesforce Certified Administrator and Consultant with 15+ years of experience in CRM and HR software implementations and consultancy for key international accounts in various industries (including FMCG, pharmacy, retail, manufacturing, finance, and SSC/BPO). He is also a speaker at conferences and a lecturer in postgraduate studies.

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Mateusz Twarożek

Mateusz Twarożek is a certified Salesforce administrator and consultant boasting 14 years of IT industry experience. Currently, he serves as the Head of Quickstarts for Salesforce Admins in the CEE region and acts as a consultant. His expertise spans system design in diverse sectors such as fintech, sales, manufacturing, and education, with a notable specialization in the NGO sector. As a conference speaker, he takes pleasure in disseminating his knowledge and insights within the community. Beyond his professional endeavors, he is a devoted spouse and parent who cherishes family time and has a personal interest in solving logical puzzles.

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