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Salesforce CRM Administration Handbook

You're reading from  Salesforce CRM Administration Handbook

Product type Book
Published in Apr 2024
Publisher Packt
ISBN-13 9781835085691
Pages 328 pages
Edition 1st Edition
Languages
Concepts
Authors (2):
Krzysztof Nowacki Krzysztof Nowacki
Profile icon Krzysztof Nowacki
Mateusz Twarożek Mateusz Twarożek
Profile icon Mateusz Twarożek
View More author details

Table of Contents (16) Chapters

Preface 1. Chapter 1: Getting Started with Salesforce 2. Chapter 2: Salesforce Architecture 3. Chapter 3: Getting to Know Data Management 4. Chapter 4: Lightning Experience 5. Chapter 5: Objects in Salesforce 6. Chapter 6: User Management and Security 7. Chapter 7: Automation Tools 8. Chapter 8: Reports and Dashboards 9. Chapter 9: AppExchange and Custom Applications 10. Chapter 10: Service Cloud 11. Chapter 11: Sales Cloud 12. Chapter 12: Salesforce Administrator Exam Preparation 13. Chapter 13: Continuing Education and Career Development 14. Index 15. Other Books You May Enjoy

Creating reports

Salesforce is a CRM software that stores data for everyday use. Users are inputting this data, updating this data, or deleting the data. An everyday work routine is built from those tasks, and all of this data stored in Salesforce can be reported and exported using Salesforce reporting features, which can be used in several situations, such as the following:

  • Tracking users’ actions, such as opportunities, tasks, cases, etc., in reports
  • Creating the reports to, in turn, build Salesforce dashboards
  • Exporting the data outside Salesforce

Salesforce reporting features are quite extensive. However, before you learn more about how to create Salesforce reports, let’s now see how to create report folders in which you will be able to store your reports.

Report folders

Salesforce report folders are similar to Windows folders. Similarly, you can just create the folder and place the report in it. Let’s see how to do this step by...

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