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Salesforce CRM Administration Handbook

You're reading from  Salesforce CRM Administration Handbook

Product type Book
Published in Apr 2024
Publisher Packt
ISBN-13 9781835085691
Pages 328 pages
Edition 1st Edition
Languages
Concepts
Authors (2):
Krzysztof Nowacki Krzysztof Nowacki
Profile icon Krzysztof Nowacki
Mateusz Twarożek Mateusz Twarożek
Profile icon Mateusz Twarożek
View More author details

Table of Contents (16) Chapters

Preface Chapter 1: Getting Started with Salesforce Chapter 2: Salesforce Architecture Chapter 3: Getting to Know Data Management Chapter 4: Lightning Experience Chapter 5: Objects in Salesforce Chapter 6: User Management and Security Chapter 7: Automation Tools Chapter 8: Reports and Dashboards Chapter 9: AppExchange and Custom Applications Chapter 10: Service Cloud Chapter 11: Sales Cloud Chapter 12: Salesforce Administrator Exam Preparation Chapter 13: Continuing Education and Career Development Index Other Books You May Enjoy

Summary

Congratulations! You have just come through the second chapter of this book! I hope you stay motivated and ready for the next chapter. For now, let’s summarize the chapter that you have just finished.

We explored the concept of multi-tenancy, where a single software instance served multiple clients. We examined the challenges faced by Salesforce in maintaining boundaries and making updates. This chapter shed light on why Salesforce employed a multi-tenant architecture. Thanks to comparison to a hotel where guests shared common resources but had isolated, private rooms, you should now remember better what multi-tenant means.

Next, we unraveled the notion of Salesforce orgs, their origins, and the various types in use. We learned about the lifecycle of an org and received practical best practices to address user and administrative concerns effectively.

In the final section of this chapter, we introduced Salesforce PODs, which are essentially server locations for...

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