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You're reading from  Practical Change Management for IT Projects

Product typeBook
Published inMar 2014
Publisher
ISBN-139781783000302
Edition1st Edition
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Author (1)
Emily Carr
Emily Carr
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Emily Carr

Emily Carr has been working as a Change Management consultant for over a decade. As a consultant, she has worked with Fortune 500 companies to develop and execute successful Change Management, communications, and training programs for large-scale business and IT projects. These programs have had global reach across the United States, Australia, India, Eastern Europe, and the Middle East. Emily is also the author of the popular Change Management blog, Practical Change Management.
Read more about Emily Carr

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Writing good communication


Writing good communication is a skill that requires a lot of practice. As you write about the change, think about who your audience is, what they want to know, and what you need them to do.

Note

Tip

I also strongly recommend that you always have someone else review your communication before you send anything out. No matter how long you've been writing professional communication, it is always a good idea to have another person read your work before you hit "send."

The following are ten tips and tricks to help you write strong communication:

  • Don't assume. I'm starting with one of my favorite pieces of advice. You can never assume that your audience knows what you know. Be clear, explain all key concepts, and include all relevant details.

  • Keep it simple. Some people think that the more complex a communication is, the more impressive it seems. All a complex message will do is confuse your audience. Keep the message simple and concise.

  • Don't use jargon. Avoid jargon,...

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You have been reading a chapter from
Practical Change Management for IT Projects
Published in: Mar 2014Publisher: ISBN-13: 9781783000302

Author (1)

author image
Emily Carr

Emily Carr has been working as a Change Management consultant for over a decade. As a consultant, she has worked with Fortune 500 companies to develop and execute successful Change Management, communications, and training programs for large-scale business and IT projects. These programs have had global reach across the United States, Australia, India, Eastern Europe, and the Middle East. Emily is also the author of the popular Change Management blog, Practical Change Management.
Read more about Emily Carr