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You're reading from  Becoming a Microsoft Dynamics 365 Marketing Functional Consultant

Product typeBook
Published inDec 2022
PublisherPackt
ISBN-139781803234601
Edition1st Edition
Tools
Dynamics 365
Concepts
Marketing
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Author (1)
Malin Martnes
Malin Martnes
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Malin Martnes

Malin Martnes is the CEO of MaCoTra AS, a company focusing on Dynamics 365 and the Microsoft Power Platform. Malin has been working with Microsoft technology for 10 years, but before that, she got a degree in marketing and has had this subject as an interest for many years. Microsoft awarded her with the title of Most Valuable Professional in 2019 and has re-awarded her every year since. Microsoft Most Valuable Professional (MVP) is an award for individuals who have exhibited exceptional technical expertise and a talent for sharing knowledge within their technical community.
Read more about Malin Martnes

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What is Dynamics 365 Customer Voice?

Before we start going through how to use Customer Voice, let us go through the history of the product.

Until July 01, 2020, there was a survey solution in Dynamics 365 called Voice of the Customer (VoC). In 2020, this solution was deprecated and removed from all Microsoft solutions, as it was very complex and not widely used. In July 2019, Microsoft decided to create a solution from the Microsoft 365 tool, Forms. They called it Forms Pro and worked on giving it more functionality than Forms. At Inspire in July 2020, they announced that Forms Pro was now changing – not just the name, but more functionality and where the data was stored. Dynamics 365 Customer Voice was the new name for this product. The evolution of the names and survey tools is shown in Figure 9.1:

Figure 9.1 – Surveys tools connected to Dynamics 365 applications

Dynamics 365 Customer Voice has a lot of the same features and functionalities...

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Becoming a Microsoft Dynamics 365 Marketing Functional Consultant
Published in: Dec 2022Publisher: PacktISBN-13: 9781803234601
© 2022 Packt Publishing Limited All Rights Reserved

Author (1)

author image
Malin Martnes

Malin Martnes is the CEO of MaCoTra AS, a company focusing on Dynamics 365 and the Microsoft Power Platform. Malin has been working with Microsoft technology for 10 years, but before that, she got a degree in marketing and has had this subject as an interest for many years. Microsoft awarded her with the title of Most Valuable Professional in 2019 and has re-awarded her every year since. Microsoft Most Valuable Professional (MVP) is an award for individuals who have exhibited exceptional technical expertise and a talent for sharing knowledge within their technical community.
Read more about Malin Martnes

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