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Becoming a Microsoft Dynamics 365 Marketing Functional Consultant

You're reading from  Becoming a Microsoft Dynamics 365 Marketing Functional Consultant

Product type Book
Published in Dec 2022
Publisher Packt
ISBN-13 9781803234601
Pages 374 pages
Edition 1st Edition
Languages
Concepts
Author (1):
Malin Martnes Malin Martnes
Profile icon Malin Martnes

Table of Contents (17) Chapters

Preface 1. Part 1 –The Foundation of Dynamics 365 Marketing
2. Chapter 1: The Basic Configuration of Dynamics 365 Marketing 3. Chapter 2: Managing Leads, Accounts, and Contacts 4. Chapter 3: What Are Segments and Lists? 5. Part 2 –Core Features of Dynamics 365 Marketing
6. Chapter 4: Managing Marketing Forms, Pages, and Websites 7. Chapter 5: Creating Marketing Emails 8. Chapter 6: Outbound Customer Journeys 9. Chapter 7: Real-Time Marketing Journeys 10. Chapter 8: Managing Events 11. Part 3 –The Microsoft Ecosystem Adding Value
12. Chapter 9: Dynamics 365 Customer Voice 13. Chapter 10: Power Platform 14. Assessments 15. Index 16. Other Books You May Enjoy

Event communication

To communicate with attendees, you need to use journeys, either in Outbound marketing or Real-time marketing journeys, depending on your preferences. We went through how to create journeys in Chapter 6, Outbound Customer Journeys, and Chapter 7, Real-Time Marketing Journeys.

The attendees need to have somewhere to register, so you need to either create a custom form from your website or use the event registration marketing forms.

Once your attendees have registered, they also need to get emails throughout the journey. You need to create all the emails you’re going to use in your journey, from registering for the event and canceling to reminders the day before the event and the thank-you and evaluation after the event.

Event website

Some companies running events have their own website for each event. Others put their registration forms on their regular website or in emails. Others still use Power Pages with the out-of-the-box template that is fully...

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