In this chapter, we have examined the process of monitoring the alerts and responding with appropriate actions. These actions have included anti-malware checks as well as interacting with the users directly to understand their issues and helping them through using the Remote Assistance functionality.
In the next chapter, we will look at how to use Microsoft DaRT to resolve more challenging issues that require deeper actions to fix issues, often ones that stop a computer booting, with a skilled engineer sitting at the computer to resolve these issues.