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You're reading from  Microsoft Windows Intune 2.0: Quickstart Administration

Product typeBook
Published inJan 2012
PublisherPackt
ISBN-139781849682961
Edition1st Edition
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Author (1)
David Overton
David Overton
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David Overton

David Overton has been in the IT industry for over 25 years and has worked at Microsoft in the UK for more than eleven years. David fell in love with Small and Medium Business when he was given responsibility for engaging with journalists at the time of the launch of Small Business Server 2003 in the UK. For the next four years David was responsible for improving SBS deliveries by Microsoft partners. As well as his day job, David is also a writer: he has written for consumer publications Windows XP and Windows Vista magazines, and he blogs at http://davidoverton.com, where he helps readers find solutions to questions and problems. In 2009, David published his first book on SBS 2008 which was well received. When not working or writing, David likes to spend time with his family and also tries to fit in sailing any time of the year in any weather.
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Reactive response to problems


Reacting to problems is a key requirement of a good IT administrator. Good planning will minimise the situations in which these occur, but having in place both proactive and reactive support plans is the key to success.

Going back to the house analogy I used earlier, starting the right way will make management easier, but incidents will occur and these will need to be dealt with. Some areas of maintenance in a house are carried out to avoid things breaking, such as painting the exterior or fixing roof tiles. Others are reactionary, such as dealing with a burst pipe or perhaps something minor, such as replacing a light bulb.

Managing a PC has similar features with a continuous low level of maintenance, kept as short as possible with the use of Windows Intune. Windows Intune will also send alerts to you, giving us the opportunity to focus time on areas that are showing stress as well as dealing with situations that your users bring to your attention that may be...

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Microsoft Windows Intune 2.0: Quickstart Administration
Published in: Jan 2012Publisher: PacktISBN-13: 9781849682961

Author (1)

author image
David Overton

David Overton has been in the IT industry for over 25 years and has worked at Microsoft in the UK for more than eleven years. David fell in love with Small and Medium Business when he was given responsibility for engaging with journalists at the time of the launch of Small Business Server 2003 in the UK. For the next four years David was responsible for improving SBS deliveries by Microsoft partners. As well as his day job, David is also a writer: he has written for consumer publications Windows XP and Windows Vista magazines, and he blogs at http://davidoverton.com, where he helps readers find solutions to questions and problems. In 2009, David published his first book on SBS 2008 which was well received. When not working or writing, David likes to spend time with his family and also tries to fit in sailing any time of the year in any weather.
Read more about David Overton