A Remote Assistance alert is generated when a user requests help from the Windows Intune Center by clicking the link under Microsoft Easy Assist.
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When the user clicks the link on their computer, the Microsoft Easy Assist changes to look as follows:
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While there are many remote administration tools available for Windows the Microsoft Easy Assist tool has the following benefits:
Secure connection through corporate firewalls providing users access to the Internet and websites
Desktop sharing — the user requesting assistance can either show the support person the problem or hand control over completely
Application Sharing — rather than share a whole desktop, just an application can be shared
File transfers — we can upload and download files so scripts or exported data can be shared between the support person and the computer being supported
Chat application — if we can't talk to the person being supported, we can still type in an instant messaging chat window
Multiple...
