In this chapter, we looked at ensuring that we have exported and stored all information on the hardware and software utilized on the computers being managed. This enables us to audit information when required as well as to ensure our legal responsibilities are covered around licensing and maintenance.
We have also examined the different types or reports available, all of which can be exported to enable us to put together our own management report on the activities across the estate. While we do have all the Windows Intune reports, these can be difficult to digest and examine if all kept separate; so I have shared a basic spreadsheet that I use to enable high level reporting and allow further analysis without going through the reports individually.
In the next chapter, we will look at how we deal with the alerts that we have reported on here, including requests for assistance, dealing with computer health issues, and responding to malware threats.
