PC management is a continuous cycle of evaluation, similar to 6-sigma or other management processes. It starts by evaluating the goals that the IT team have been given by the business. These may be vague or specific, but they have to be translated into policies and actions for us to manage against. It has five stages to it and it is a continuous process of evaluation to ensure that goals and deliverables are aligned.
We can see the five stages below, starting with the definition of goals, then the implementation of those responding to problems that arise. By reporting on IT's performance and challenges, the business is able to reevaluate the goals and change the original goals if required.
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Windows Intune can help us with the implementation of your IT goals and reporting, however the setting and evaluation of goals is something we can explore in this book briefly, but it would be impossible for me to define here as every business's needs are different as...
