Learning how to have difficult conversations
When you are interviewing team members, onboarding team members, giving and receiving feedback, and having peer-to-peer coaching sessions, you will need another skill in your leadership repertoire.
You will need to learn how to have difficult conversations. In the book Crucial Conversations, by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler, they lay out a framework for having these conversations and being successful with them. They call it How To Spot The Conversations That Are Keeping You From What You Want:
- Get unstuck: This is the law of crucial conversations. If you find yourself stuck, there is probably a conversation that you are either not having or you are having it and it is not going well. The first step is to identify where you are stuck and the second step is to unbundle it with the content (the problem), the pattern (a pattern of behavior over time), and the relationship (define how the problem affects...
