You're reading from Mastering Microsoft Intune - Second Edition

Product typeBook

Published inMar 2024

PublisherPackt

ISBN-139781835468517

Edition2nd Edition

Concepts

Cybersecurity

Authors (2):

Christiaan Brinkhoff

Per Larsen

View More author details

Copilot/AI

In this chapter, you’ll learn about Microsoft’s latest generative AI functionalities for both Windows and Microsoft Intune via the Windows and Security Copilot integrations. Some of the material is still in early preview – however, we didn’t want to omit it from this book as AI will fundamentally change the way we manage and use our computers in the future (if it hasn’t done so already!). Some of the features might already be available when you’re reading this book!

In this chapter, we will be taking a deep dive into Security Copilot and introduce a wide range of products embedded integrations; we will focus on the upcoming Intune integrations for device management but also highlight some other new use cases.

Let’s start this chapter!

In this chapter, we will cover the following topics:

The future of AI in Windows and Intune
Copilot in Windows
What can you use Copilot in Windows for?

The future of AI in Windows and Intune

The year of the AI PC: that’s what we both believe this year and upcoming years will be. Copilot is an extremely powerful generative AI tool based on Generative Pre-trained Transformers (GPTs) that Microsoft created for product integrations in Windows (Windows Copilot) and Microsoft Intune (Security Copilot). GPTs are created by OpenAI.

With Copilot, you can customize your experience to fit your needs, whether you’re an IT admin or an individual user. Copilot is powered by AI, making it easier to stay on top of your security and manage your devices. With Windows and Security Copilot, you can have peace of mind, knowing that your devices are always protected.

With Windows 365, you will be able to use Copilot in Windows from any device, anywhere, and from any platform! Copilot is also available via your browser at copilot.microsoft.com.

Figure 12.1: Copilot, your AI-powered companion

Copilot in Windows

In Chapter 1, we briefly talked about Copilot in Windows and how it can help you navigate Windows via AI. Copilot in Windows is integrated with Microsoft Copilot, which makes it easy to search for internet results directly without opening Bing.com!

To use Windows Copilot, click on the new Copilot button located on the taskbar to activate Copilot in Windows, or use the shortcut Windows + C to jump right in! Copilot in Windows links to Microsoft Copilot using the same Microsoft account or Microsoft Entra account that you used to log in to Windows.

New laptops will also include a Copilot button on the keyboard!

Screenshot of the Windows taskbar with the Copilot in Windows icon selected.

Figure 12.2: Windows 11 Start menu with Copilot

When you click on the Copilot button, the Copilot navigation panel will show up on the right side of the Windows desktop screen.

Screenshot of the Windows desktop using the light theme with the Copilot in Windows sidebar displayed, which matches the theme.

Figure 12.3: Windows Copilot navigation panel

What can you use Windows Copilot for?

Copilot in Windows can answer a variety of questions, from the simplest to the most complex. For instance, if you’re considering a trip to Cyprus during the mid-winter break, Copilot in Windows can assist you in finding flights and accommodation. As you type in the chat pane, Microsoft Copilot offers autocomplete suggestions to simplify your chat experience.

Copilot in Windows can leverage context from Microsoft Edge to enrich its responses. It allows you to request a summary of a webpage you’re currently viewing, without the need to provide the website address or copy and paste extensive text. Copilot in Windows is integrated with the clipboard and supports drag-and-drop for images, facilitating rich interactions and enabling you to accomplish tasks more quickly.

Copilot in Windows offers three distinct chat tones. You can switch the chat tone from Precise, which provides shorter, search-focused answers, to Creative, which...

Security Copilot (Device Management)

Security Copilot is a new OpenAI GPT-based tool offered as a cloud-based service to bolster the security of your Microsoft security cloud services, of which Microsoft Intune is a part. Microsoft Security Copilot addresses this query and illustrates how to utilize this innovative AI tool. It employs real-world examples to delve into how Security Copilot aims to disrupt conventional methods across diverse cyber security domains.

As mentioned in the previous section, Security Copilot is built for all Microsoft security services, including Security Operations, Device Management, Identity Management, Data Protection, Compliance, and Cloud Security. For this chapter, we will be focused on using Security Copilot and Device Management as a device assistant, as an error analyzer, to compare devices, and to simplify the creation of advanced queries for Microsoft Intune.

So, let’s explore together what Security Copilot can do to help you as...

Intune policy generation via Security Copilot

One of the most important elements of configuring Microsoft Intune for Windows devices, whether for physical or cloud PCs, is assigning policies to make the device secure and tailored to your company’s preferences. How cool would it be to make it much easier to test the assignment of your policies with Security Copilot? Well, let’s show you how this works…

In this example, we will use Security Copilot to summarize new policy configurations for validation and review. As you can see, in this example, we’re assigning a new BitLocker policy to our Windows 11 devices:

You will see a new Summarize policy option. Let’s click on it.

Figure 12.10: Intune Copilot

The Security Copilot navigation pane opens in the bottom-right corner of the Microsoft Intune admin portal. As part of the process, Security Copilot will now provide a summary of the policy. We can easily share this...

Copilot assistant for Intune device queries

Experience the power of Copilot with the device assistant, designed to provide effortless insights into your device’s key aspects. Whether you need help with troubleshooting, understanding configuration details, or any other inquiries, this dynamic duo ensures a swift and precise response, thereby enhancing your device management experience.

Getting help is easier than ever with the introduction of the new Copilot button in the actions menu. To start resolving any device issues, all you need to do is click the Copilot button.

This user-friendly feature streamlines the process, making it simpler than ever to harness the power of Copilot for efficient problem-solving and device support. With just a single click, you can unlock a world of assistance tailored to your device needs. Explore this simplicity today!

Figure 12.18: Intune Copilot

In the next section, we will look at troubleshooting Intune Copilot.

Troubleshooting Intune via Security Copilot

In this section, we will be giving you a sneak peek into how Security Copilot helps you with device troubleshooting in Microsoft Intune. Below, you see Arlene’s Windows laptop, which has slow startup issues reported by the user.

An IT admin can use Copilot to gather all information, from various sources, about the device that could help with analysis of the current state of the device or fleet of devices.

Troubleshooting

Find and understand everything you need to know about the given device.
Analyze the Intune error codes (Apps, Policy, Updates, Scripts, Enrollments).
Compare the settings on two devices to understand potential misconfigurations.

The IT admin or service desk user should go to Devices | All devices to start troubleshooting the issue via Copilot.

Figure 12.19: Intune Copilot

When you click on the Copilot button, the dropdown will give you a couple of options to pursue...

Summary

This concludes our chapter on Copilot, the new powerful tool that provides new integrations via Microsoft’s industry-leading generative AI technology. Hopefully, you learned how the different versions of Copilot help you as an IT admin to simplify management and deployment for Microsoft Intune and other cloud services.

In the next chapter, you will learn about the different tools that are available for profile management.

Questions

What Copilot version does Microsoft Intune integrate with?
1. Azure Copilot
2. Security Copilot
3. Windows Copilot
Can you configure Intune policies via Copilot?
1. Yes
2. No

Answers

Christiaan Brinkhoff works as a Principal Program Manager and Community Director for Windows 365 and AVD at Microsoft, in his role at Microsoft, he works on features such as Windows 11, Windows 365 app, Switch and Boot. Christiaan is also an Author (3 books) and Inventor (3 patents). His mission is to drive innovation while bringing Windows 365, Windows, and Microsoft Intune closer together, drive community efforts around virtualization to empower Microsoft customers in leveraging new cloud virtualization scenarios. Christiaan joined Microsoft in 2018 as part of the FSLogix acquisition. He has also been rewarded with the Microsoft MVP, Citrix CTP, and VMware vExpert community achievements - for his continued support in the EUC community.
Read more about Christiaan Brinkhoff

Per Larsen

Per Larsen works as a Senior Program Manager for Microsoft Endpoint Manager - Customer Acceleration Team - Commercial Management Experiences (CMX) Engineering, where he takes learnings from Microsoft's largest and most strategic customers back into the rest of engineering to drive improvements for the service so that customers have a continuously improving product experience. He also helps deploy and adopt Microsoft Endpoint Manager - Microsoft Intune. Per mainly focuses on the management of Windows and special devices such as HoloLens 2, Surface Hub, and Microsoft Teams Room System. Per was also an MVP in Enterprise Mobility, from 1st July 2016 to when he joined Microsoft on 1st April 2018.
Read more about Per Larsen

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