Programming
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You're reading from  Mastering Zendesk

Product typeBook
Published inJan 2017
PublisherPackt
ISBN-139781786461049
Edition1st Edition
Tools
Zendesk
Concepts
CRM
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Author (1)
Cedric F. Jacob
Cedric F. Jacob
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Cedric F. Jacob

Cedric F. Jacob, before starting his own business as a customer service consultant, writer, and Zendesk admin for international companies, began his career as a customer service representative, from where he progressed to senior, team leader, and management roles. Working for clients such as Runtastic and Lovoo, he focuses on creating highly customized, scalable structures, utilizing his acquired customer service experience and broader passion for IT, which ranges from software and game development all the way to cyber security and hardware.
Read more about Cedric F. Jacob

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Troubleshooting Zendesk apps

Troubleshooting Zendesk Apps is definitely a job for our developers, or more likely the developer of the app itself.

If the issue persists after reinstalling the app, we can find the developer's e-mail address in our app's general settings:

However, there is something we can do to help the developer understand the exact issue.

All modern web browsers come with developer tools. These tools can be used for a range of things, such as inspecting a website's HTML structure.

How does one open those tools?

Opening these tools varies depending on the browser and your OS. Here are some examples:

  • Chrome: Ctrl + Shift + I

  • Internet Explorer: F12

  • Mac OS X: ⌘ + ⌥ + I

The developer tools will look something like this:

We are after the Console, which uses log diagnostic information during web development.

If our app does not work as expected, it is likely that we will find an error message in the console. When in doubt, we can simply copy the whole output and forward it to the...

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Mastering Zendesk
Published in: Jan 2017Publisher: PacktISBN-13: 9781786461049
© 2017 Packt Publishing Limited All Rights Reserved

Author (1)

author image
Cedric F. Jacob

Cedric F. Jacob, before starting his own business as a customer service consultant, writer, and Zendesk admin for international companies, began his career as a customer service representative, from where he progressed to senior, team leader, and management roles. Working for clients such as Runtastic and Lovoo, he focuses on creating highly customized, scalable structures, utilizing his acquired customer service experience and broader passion for IT, which ranges from software and game development all the way to cyber security and hardware.
Read more about Cedric F. Jacob

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