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You're reading from  Mastering Zendesk

Product typeBook
Published inJan 2017
PublisherPackt
ISBN-139781786461049
Edition1st Edition
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Cedric F. Jacob
Cedric F. Jacob
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Cedric F. Jacob

Cedric F. Jacob, before starting his own business as a customer service consultant, writer, and Zendesk admin for international companies, began his career as a customer service representative, from where he progressed to senior, team leader, and management roles. Working for clients such as Runtastic and Lovoo, he focuses on creating highly customized, scalable structures, utilizing his acquired customer service experience and broader passion for IT, which ranges from software and game development all the way to cyber security and hardware.
Read more about Cedric F. Jacob

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Reporting


GoodData is a very complex and multifaceted tool. Hardly a session goes by without picking up on new little details that allow us to optimize and improve our reports. Let's go through some of my favorite GoodData tricks.

Report tags and folders in GoodData

During the course of planning and executing the perfect GoodData dashboard, it is very likely that we will create a substantial amount of reports. In many cases, we will keep creating different reports and extending our dashboards constantly.

Making sure to pick clear and unique names can only help so much. At some point, we will lose track of all the different reports and their names. Luckily, GoodData allows us to create a folder structure as well as to tag our reports.

In order to create a folder, navigate to the Reports tab and click on Add Folder:

Once a folder has been created, we can assign reports by editing the report and navigating to its Settings:

Once in the settings, we can also add as many tags as we like, making...

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Mastering Zendesk
Published in: Jan 2017Publisher: PacktISBN-13: 9781786461049

Author (1)

author image
Cedric F. Jacob

Cedric F. Jacob, before starting his own business as a customer service consultant, writer, and Zendesk admin for international companies, began his career as a customer service representative, from where he progressed to senior, team leader, and management roles. Working for clients such as Runtastic and Lovoo, he focuses on creating highly customized, scalable structures, utilizing his acquired customer service experience and broader passion for IT, which ranges from software and game development all the way to cyber security and hardware.
Read more about Cedric F. Jacob