In this chapter, you learned about the different Business Rules Zendesk has to offer. We covered triggers, automations, SLAs, as well as a few different ways to utilize them efficiently in our project. By learning Business Rules, you added a great chunk of knowledge to your repertoire, helping you to understand the inner workings of Zendesk, bringing you closer to our goal of being able to fully customize our environment.
In the next chapter, we will focus on two different aspects: Zendesk's place in a greater ecosystem of tools and the creation of custom Zendesk apps to add more functionality to our setup.
