Cedric F. Jacob, before starting his own business as a customer service consultant, writer, and Zendesk admin for international companies, began his career as a customer service representative, from where he progressed to senior, team leader, and management roles. Working for clients such as Runtastic and Lovoo, he focuses on creating highly customized, scalable structures, utilizing his acquired customer service experience and broader passion for IT, which ranges from software and game development all the way to cyber security and hardware.
I would like to thank Sanjeet Rao and Prachi Bisht from Packt publishing, who trusted me with this project and guided me through the process of writing my first book.
I would also like to thank everyone who joined me on my professional journey so far and helped me to achieve my goals, including Maria Herrmann, who graciously accepted to review this book. Many thanks also go to (in no particular order): Philipp Theißler, Christian Thaller, Johannes Strassmann, Claudio Di Vincenzo, Pauline Gehrmann-Golomer, and Max Uhlmann.
A special thank you to my family, who always supported me in my ambitions. Just so I can include your names in this book and ordered by age, thank you Hiltrud, Francis, Denise, and Laura.
Lastly and importantly, I would like to thank my girlfriend Stéphanie, who kept me company through long nights of writing, proofread my first drafts, and always made sure that I would not run out of caffeine during the process. Thank you!
