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Mastering Zendesk

You're reading from  Mastering Zendesk

Product type Book
Published in Jan 2017
Publisher Packt
ISBN-13 9781786461049
Pages 412 pages
Edition 1st Edition
Languages
Concepts
Author (1):
Cedric F. Jacob Cedric F. Jacob
Profile icon Cedric F. Jacob
LinkedIn
Cedric F. Jacob, before starting his own business as a customer service consultant, writer, and Zendesk admin for international companies, began his career as a customer service representative, from where he progressed to senior, team leader, and management roles. Working for clients such as Runtastic and Lovoo, he focuses on creating highly customized, scalable structures, utilizing his acquired customer service experience and broader passion for IT, which ranges from software and game development all the way to cyber security and hardware.
See other products by Cedric F. Jacob

Table of Contents (17) Chapters

Mastering Zendesk
Credits
About the Author
About the Reviewer
www.PacktPub.com
Customer Feedback
Preface
1. Configuring Your Own Zendesk 2. Agent Roles, Groups, Organizations, and User Tags 3. Creating Custom Fields 4. Setting Up Multiple Ticket Channels 5. Customizing Business Rules and Ticket Escalation 6. Integrating and Extending Zendesk 7. Advanced Reporting and Insights via GoodData 8. Security Settings and SSO 9. Troubleshooting Zendesk 10. Zendesk Tips and Tricks

Credits

Author

Cedric F. Jacob

Copy Editor

Tom Jacob

Reviewer

Maria Herrmann

Project Coordinator

Kinjal Bari

Commissioning Editor

Pratik Shah

Proofreader

Safis Editing

Acquisition Editor

Prachi Bisht

Indexer

Francy Puthiry

Content Development Editors

Sanjeet Rao

Monika Sangwan

Graphics

Kirk D'Penha

Technical Editors

Bhagyashree Rai

Nidhisha Shetty

Production Coordinator

Shantanu Zagade

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Mastering Zendesk
Published in: Jan 2017 Publisher: Packt ISBN-13: 9781786461049
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Authors (1)

Profile icon Cedric F. Jacob
LinkedIn
Cedric F. Jacob, before starting his own business as a customer service consultant, writer, and Zendesk admin for international companies, began his career as a customer service representative, from where he progressed to senior, team leader, and management roles. Working for clients such as Runtastic and Lovoo, he focuses on creating highly customized, scalable structures, utilizing his acquired customer service experience and broader passion for IT, which ranges from software and game development all the way to cyber security and hardware.
See other products by Cedric F. Jacob

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