In this chapter, you learned how to use JIRA Service Desk to transform JIRA into a powerful service desk solution. The JIRA Service Desk is built based on many of JIRA's out-of-the-box features, such as workflow engine and search query (JQL), and provides a brand new user interface to remove the friction caused by the old JIRA interface. This makes the overall experience a lot more pleasant for the customers.
This is the last chapter and the end of our journey. Throughout this book, we looked at the various offerings in the JIRA 7 product family and how they can be used to bring value to your organization. Whether you need a project management tool to run agile projects, a service desk solution to support your customers, or simply a tool to better manage and track tasks, JIRA 7 has it covered.
We also looked at how you, as an administrator, can install, morph, and adapt it to your environment and use cases. Features such as custom fields and workflows make JIRA a very flexible solution...
