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You're reading from  JIRA 7 Essentials - Fourth Edition

Product typeBook
Published inNov 2016
Reading LevelBeginner
PublisherPackt
ISBN-139781786462510
Edition4th Edition
Languages
Java
Tools
JIRA
Concepts
Process Management
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Author (1)
Patrick Li
Patrick Li
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Patrick Li

Patrick Li is the cofounder of AppFusions and works as a senior engineer there, specializing in integration solutions with many enterprise applications and platforms, including IBM Connections, Jive, Google Apps, and more. He has worked in the Atlassian ecosystem for over 10 years, developing products and solutions for the Atlassian platform and providing expert consulting services. He has authored many books and video courses covering Jira. He has extensive experience in designing and deploying Atlassian solutions from the ground up and customizing existing deployments for clients across verticals such as healthcare, software engineering, financial services, and government agencies.
Read more about Patrick Li

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Branding your customer portal

You can brand your customer portal for your service desk with the following options:

  • Help center name: This is the overall name for your help center. Think of this as the name for your JIRA instance.

  • Help center logo: This is the logo for your help center that will appear in the top-left corner. Think of this as the logo for your JIRA. JIRA Service Desk will use this logo to automatically change and adjust the top bar color.

  • Customer portal name: This is the name for a specific service desk portal.

  • Customer portal introduction text: This is a welcome text that will be displayed for a specific service desk portal.

  • Customer portal logo: This is the logo for a specific service desk portal.

The following screenshot illustrates each of these items on a sample customer portal:

To configure a specific customer portal's branding, perform the following steps:

  1. Browse to the project administration page of the service desk you want to brand.

  2. Select Portal settings from the...

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JIRA 7 Essentials - Fourth Edition
Published in: Nov 2016Publisher: PacktISBN-13: 9781786462510
© 2016 Packt Publishing Limited All Rights Reserved

Author (1)

author image
Patrick Li

Patrick Li is the cofounder of AppFusions and works as a senior engineer there, specializing in integration solutions with many enterprise applications and platforms, including IBM Connections, Jive, Google Apps, and more. He has worked in the Atlassian ecosystem for over 10 years, developing products and solutions for the Atlassian platform and providing expert consulting services. He has authored many books and video courses covering Jira. He has extensive experience in designing and deploying Atlassian solutions from the ground up and customizing existing deployments for clients across verticals such as healthcare, software engineering, financial services, and government agencies.
Read more about Patrick Li

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