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JIRA 7 Essentials - Fourth Edition

You're reading from JIRA 7 Essentials - Fourth Edition

Product type Book

Published in Nov 2016

Publisher Packt

ISBN-13 9781786462510

Pages 398 pages

Edition 4th Edition

Languages

Concepts

Process Management

Author (1):

Patrick Li

Table of Contents (17) Chapters

JIRA 7 Essentials - Fourth Edition

Credits

About the Author

About the Reviewer

www.PacktPub.com

Preface

1. Getting Started with JIRA

2. Using JIRA for Business Projects

3. Using JIRA for Agile Projects

4. Issue Management

5. Field Management

6. Screen Management

7. Workflow and Business Process

8. E-mails and Notifications

9. Securing JIRA

10. Searching, Reporting, and Analysis

11. JIRA Service Desk

Installing JIRA Service Desk

There are two ways you can get JIRA Service Desk. The first option is to install it into an existing JIRA Core or JIRA Software you have. This is the easiest approach, as it does not require you to provision additional hardware and lets you leverage what you already have. It also makes it easy for your agents to collaborate with other teams to help resolve customer requests. These are the steps you should follow to install JIRA Service Desk:

Log in as a JIRA administrator user.
Browse to the JIRA administration console.
Select the Applications tab.
Click on the Try it for free button under JIRA Service Desk from the right panel.
Accept the user agreement and follow the onscreen instructions to complete the installation:

The second option is to install JIRA Service Desk as a standalone application. Use this option if you do not have a JIRA Core or JIRA Software instance already running, or if you would like to keep your software issue tracking system and support system...

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Authors (1)

Patrick Li

Patrick Li is the cofounder of AppFusions and works as a senior engineer there, specializing in integration solutions with many enterprise applications and platforms, including IBM Connections, Jive, Google Apps, and more. He has worked in the Atlassian ecosystem for over 10 years, developing products and solutions for the Atlassian platform and providing expert consulting services. He has authored many books and video courses covering Jira. He has extensive experience in designing and deploying Atlassian solutions from the ground up and customizing existing deployments for clients across verticals such as healthcare, software engineering, financial services, and government agencies.

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