You're reading from Microsoft Dynamics 365 AI for Business Insights

Product typeBook

Published inMar 2024

PublisherPackt

ISBN-139781801810944

Edition1st Edition

Concepts

Enterprise Resource Planning

Author (1)

Dmitry Shargorodsky

Real-world examples of AI-driven customer service enhancements

One way to explore how to leverage AI-driven customer service is to consider real-world uses. How can we implement virtual agents and chatbots to provide efficient and acceptable customer service? Next are several examples.

Example 1 – Global bank incorporates AI for efficient customer query handling

The challenge: A major global bank was facing challenges with managing the high volume of customer service inquiries they received daily. The bank struggled with long wait times and misrouted queries, leading to customer dissatisfaction and increased operational costs.

The AI solution: The bank implemented an AI-driven customer service system with intelligent routing capabilities. The AI system was designed to analyze incoming queries in real time, categorizing them based on complexity and customer history, and then directing them to the appropriate support channel, whether it was a chatbot for simpler queries...

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Microsoft Dynamics 365 AI for Business Insights

Published in: Mar 2024Publisher: PacktISBN-13: 9781801810944

Author (1)

Dmitry Shargorodsky

Dmitry Shargorodsky is a seasoned expert with extensive experience working with Microsoft's Dynamics 365 products since 2004. He has two decades of experience with customer relationship management software, data integration, business intelligence, and now the rapidly developing field of artificial intelligence. Dmitry has honed his skills through hundreds of projects in consulting roles in the areas of education, insurance, investment funds, real estate, legal, manufacturing, wholesale, medical devices, health care, non-profits, software, retail, telecommunications, and others. Leveraging these years of work across many industries, Dmitry incorporates cutting-edge technologies, particularly artificial intelligence tools, to drive innovation and efficiency.
Read more about Dmitry Shargorodsky

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You're reading from Microsoft Dynamics 365 AI for Business Insights

Real-world examples of AI-driven customer service enhancements

Example 1 – Global bank incorporates AI for efficient customer query handling

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