You're reading from Microsoft Dynamics 365 AI for Business Insights

Product typeBook

Published inMar 2024

PublisherPackt

ISBN-139781801810944

Edition1st Edition

Concepts

Enterprise Resource Planning

Author (1)

Dmitry Shargorodsky

Integration of virtual agents with customer service processes in Dynamics 365

Integrating virtual agents into Dynamics 365’s customer service processes is a transformative step for businesses aiming to elevate their customer support systems. This detailed exploration focuses on the intricate process of embedding AI-driven virtual agents into the Dynamics 365 ecosystem, covering the complex technicalities, strategic implementation approaches, and the comprehensive benefits of this integration.

Business considerations for effective deployment

Implementing virtual agents with customer service processes in Dynamics 365 can bring significant benefits to a business, but it also requires careful consideration. Here are some key business considerations:

Cost implications: While virtual agents can reduce the need for human customer service representatives, there are costs associated with their implementation and maintenance. These include the cost of the virtual agent platform...

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Microsoft Dynamics 365 AI for Business Insights

Published in: Mar 2024Publisher: PacktISBN-13: 9781801810944

Author (1)

Dmitry Shargorodsky

Dmitry Shargorodsky is a seasoned expert with extensive experience working with Microsoft's Dynamics 365 products since 2004. He has two decades of experience with customer relationship management software, data integration, business intelligence, and now the rapidly developing field of artificial intelligence. Dmitry has honed his skills through hundreds of projects in consulting roles in the areas of education, insurance, investment funds, real estate, legal, manufacturing, wholesale, medical devices, health care, non-profits, software, retail, telecommunications, and others. Leveraging these years of work across many industries, Dmitry incorporates cutting-edge technologies, particularly artificial intelligence tools, to drive innovation and efficiency.
Read more about Dmitry Shargorodsky

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You're reading from Microsoft Dynamics 365 AI for Business Insights

Integration of virtual agents with customer service processes in Dynamics 365

Business considerations for effective deployment

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