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You're reading from  Microsoft Dynamics 365 AI for Business Insights

Product typeBook
Published inMar 2024
PublisherPackt
ISBN-139781801810944
Edition1st Edition
Concepts
Enterprise Resource Planning
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Author (1)
Dmitry Shargorodsky
Dmitry Shargorodsky
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Dmitry Shargorodsky

Dmitry Shargorodsky is a seasoned expert with extensive experience working with Microsoft's Dynamics 365 products since 2004. He has two decades of experience with customer relationship management software, data integration, business intelligence, and now the rapidly developing field of artificial intelligence. Dmitry has honed his skills through hundreds of projects in consulting roles in the areas of education, insurance, investment funds, real estate, legal, manufacturing, wholesale, medical devices, health care, non-profits, software, retail, telecommunications, and others. Leveraging these years of work across many industries, Dmitry incorporates cutting-edge technologies, particularly artificial intelligence tools, to drive innovation and efficiency.
Read more about Dmitry Shargorodsky

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Case studies and success stories in virtual agent implementation

The following case studies provide examples of how the features addressed in this chapter can be leveraged for real-world applications.

Case study 1 – Retail giant enhances customer experience with AI virtual agents

Background: A leading global retail chain faced challenges managing customer inquiries, especially during high-traffic seasons such as holidays, leading to long wait times and diminished customer satisfaction.

Implementation:

The company implemented virtual agents powered by MS Copilot within their Dynamics 365 customer service system.

These virtual agents were designed to handle a wide range of customer inquiries, from tracking orders to handling returns and exchanges.

Outcomes:

  • Improved response times: The virtual agents significantly reduced response times. Customers received instant replies to common queries, which previously took minutes or even hours.
  • Increased customer...
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Microsoft Dynamics 365 AI for Business Insights
Published in: Mar 2024Publisher: PacktISBN-13: 9781801810944
© 2024 Packt Publishing Limited All Rights Reserved

Author (1)

author image
Dmitry Shargorodsky

Dmitry Shargorodsky is a seasoned expert with extensive experience working with Microsoft's Dynamics 365 products since 2004. He has two decades of experience with customer relationship management software, data integration, business intelligence, and now the rapidly developing field of artificial intelligence. Dmitry has honed his skills through hundreds of projects in consulting roles in the areas of education, insurance, investment funds, real estate, legal, manufacturing, wholesale, medical devices, health care, non-profits, software, retail, telecommunications, and others. Leveraging these years of work across many industries, Dmitry incorporates cutting-edge technologies, particularly artificial intelligence tools, to drive innovation and efficiency.
Read more about Dmitry Shargorodsky

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