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You're reading from  Microsoft Dynamics 365 AI for Business Insights

Product typeBook
Published inMar 2024
PublisherPackt
ISBN-139781801810944
Edition1st Edition
Concepts
Enterprise Resource Planning
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Author (1)
Dmitry Shargorodsky
Dmitry Shargorodsky
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Dmitry Shargorodsky

Dmitry Shargorodsky is a seasoned expert with extensive experience working with Microsoft's Dynamics 365 products since 2004. He has two decades of experience with customer relationship management software, data integration, business intelligence, and now the rapidly developing field of artificial intelligence. Dmitry has honed his skills through hundreds of projects in consulting roles in the areas of education, insurance, investment funds, real estate, legal, manufacturing, wholesale, medical devices, health care, non-profits, software, retail, telecommunications, and others. Leveraging these years of work across many industries, Dmitry incorporates cutting-edge technologies, particularly artificial intelligence tools, to drive innovation and efficiency.
Read more about Dmitry Shargorodsky

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  1. In the case study of the global bank, the implementation of AI-driven customer service tools, particularly intelligent routing, significantly improved operational efficiency and customer satisfaction. The AI system efficiently categorized and directed customer inquiries to appropriate support channels, reducing response times and optimizing the workload of customer service staff. This led to a noticeable reduction in operational costs and enhanced the overall customer experience.
  2. AI-powered virtual agents and chatbots have enhanced customer service by automating responses and efficiently managing a high volume of customer interactions. This automation allows for quick and accurate support, leading to higher customer satisfaction levels.
  3. Sentiment analysis in AI-enhanced customer service helps in understanding and responding to the emotional tones in customer communications. It analyzes customer sentiments in real time, providing deeper insights into customer needs...
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Microsoft Dynamics 365 AI for Business Insights
Published in: Mar 2024Publisher: PacktISBN-13: 9781801810944
© 2024 Packt Publishing Limited All Rights Reserved

Author (1)

author image
Dmitry Shargorodsky

Dmitry Shargorodsky is a seasoned expert with extensive experience working with Microsoft's Dynamics 365 products since 2004. He has two decades of experience with customer relationship management software, data integration, business intelligence, and now the rapidly developing field of artificial intelligence. Dmitry has honed his skills through hundreds of projects in consulting roles in the areas of education, insurance, investment funds, real estate, legal, manufacturing, wholesale, medical devices, health care, non-profits, software, retail, telecommunications, and others. Leveraging these years of work across many industries, Dmitry incorporates cutting-edge technologies, particularly artificial intelligence tools, to drive innovation and efficiency.
Read more about Dmitry Shargorodsky

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