You're reading from Microsoft Dynamics 365 AI for Business Insights

Product typeBook

Published inMar 2024

PublisherPackt

ISBN-139781801810944

Edition1st Edition

Concepts

Enterprise Resource Planning

Author (1)

Dmitry Shargorodsky

Implementing virtual agents for automated customer support with MS Copilot

As businesses strive to innovate in customer service, the implementation of virtual agents, especially those powered by MS Copilot, is becoming increasingly pivotal. This section provides a comprehensive examination of how virtual agents are revolutionizing customer support, detailing their technological foundations, integration processes, functionalities, and best practices for effective implementation.

Implementing Microsoft Copilot as a virtual agent involves integrating it with your existing customer service infrastructure. This could be a website, a mobile app, or a customer relationship management (CRM) system such as Microsoft Dynamics. Once integrated, Microsoft Copilot can start handling customer queries, freeing up your human agents to focus on more complex tasks.

Step 1: Understanding your customer service infrastructure

Before implementing Microsoft Copilot, it’s crucial to understand...

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Microsoft Dynamics 365 AI for Business Insights

Published in: Mar 2024Publisher: PacktISBN-13: 9781801810944

Author (1)

Dmitry Shargorodsky

Dmitry Shargorodsky is a seasoned expert with extensive experience working with Microsoft's Dynamics 365 products since 2004. He has two decades of experience with customer relationship management software, data integration, business intelligence, and now the rapidly developing field of artificial intelligence. Dmitry has honed his skills through hundreds of projects in consulting roles in the areas of education, insurance, investment funds, real estate, legal, manufacturing, wholesale, medical devices, health care, non-profits, software, retail, telecommunications, and others. Leveraging these years of work across many industries, Dmitry incorporates cutting-edge technologies, particularly artificial intelligence tools, to drive innovation and efficiency.
Read more about Dmitry Shargorodsky

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You're reading from Microsoft Dynamics 365 AI for Business Insights

Implementing virtual agents for automated customer support with MS Copilot

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