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Microsoft Dynamics 365 AI for Business Insights

You're reading from Microsoft Dynamics 365 AI for Business Insights

Product type Book

Published in Mar 2024

Publisher Packt

ISBN-13 9781801810944

Pages 178 pages

Edition 1st Edition

Languages

Concepts

Enterprise Resource Planning

Author (1):

Dmitry Shargorodsky

Table of Contents (18) Chapters

Preface

1. Part 1: Foundations of Dynamics 365 AI

2. Chapter 1: Introduction and Architectural Overview of Dynamics 365 AI

3. Chapter 2: Microsoft Dynamics 365 AI Architecture and Foundations

4. Part 2: Implementing Dynamics 365 AI Across Business Functions

5. Chapter 3: Implementing Dynamics 365 AI for Sales Insights

6. Chapter 4: Driving Customer Service Excellence with Dynamics 365 AI

7. Chapter 5: Marketing Optimization with Dynamics 365 AI

8. Chapter 6: Financial Analytics with Dynamics 365 AI

9. Part 3: Advanced Applications and Future Directions

10. Chapter 7: Leveraging Generative AI in Dynamics 365

11. Chapter 8: Harnessing MS Copilot for Enhanced Business Insights

12. Chapter 9: “Virtual Agent for Customer Service” in the Context of MS Copilot and Microsoft Dynamics

13. Chapter 10: Fraud Protection with Dynamics 365 AI

14. Part 4: Looking Ahead

15. Chapter 11: Future Trends and Developments in Dynamics 365 AI

16. Index

Why subscribe?

17. Other Books You May Enjoy

Who this book is for

This book is crafted for a broad audience, ranging from IT professionals and data scientists to business analysts and decision-makers interested in harnessing the power of AI within their operations. Whether you are a Dynamics 365 developer looking to deepen your understanding of its AI capabilities, a business executive aiming to leverage AI for competitive advantage, or an IT student eager to explore the practical applications of AI in the business world, this book offers valuable insights and guidance.

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Authors (1)

Dmitry Shargorodsky

Dmitry Shargorodsky is a seasoned expert with extensive experience working with Microsoft's Dynamics 365 products since 2004. He has two decades of experience with customer relationship management software, data integration, business intelligence, and now the rapidly developing field of artificial intelligence. Dmitry has honed his skills through hundreds of projects in consulting roles in the areas of education, insurance, investment funds, real estate, legal, manufacturing, wholesale, medical devices, health care, non-profits, software, retail, telecommunications, and others. Leveraging these years of work across many industries, Dmitry incorporates cutting-edge technologies, particularly artificial intelligence tools, to drive innovation and efficiency.

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