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You're reading from  Microsoft Dynamics 365 AI for Business Insights

Product typeBook
Published inMar 2024
PublisherPackt
ISBN-139781801810944
Edition1st Edition
Concepts
Enterprise Resource Planning
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Author (1)
Dmitry Shargorodsky
Dmitry Shargorodsky
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Dmitry Shargorodsky

Dmitry Shargorodsky is a seasoned expert with extensive experience working with Microsoft's Dynamics 365 products since 2004. He has two decades of experience with customer relationship management software, data integration, business intelligence, and now the rapidly developing field of artificial intelligence. Dmitry has honed his skills through hundreds of projects in consulting roles in the areas of education, insurance, investment funds, real estate, legal, manufacturing, wholesale, medical devices, health care, non-profits, software, retail, telecommunications, and others. Leveraging these years of work across many industries, Dmitry incorporates cutting-edge technologies, particularly artificial intelligence tools, to drive innovation and efficiency.
Read more about Dmitry Shargorodsky

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  1. Virtual agents in MS Copilot, integrated with Microsoft Dynamics, enhance automated customer support by handling routine inquiries efficiently, providing 24/7 support, and allowing human agents to focus on more complex tasks. They leverage customer data from Dynamics 365 to offer personalized support and streamline the overall customer service process.
  2. Advanced NLP technologies enable conversational AI interfaces and chatbots to understand, process, and respond to customer queries in a manner that is both contextually relevant and empathetic. NLP is essential for creating engaging and effective customer interactions that mimic human-like conversations.
  3. Integrating virtual agents with Dynamics 365’s customer service processes is crucial for ensuring seamless access to customer data, which allows virtual agents to provide tailored support. This integration ensures a cohesive operation where AI solutions complement human customer service efforts, enhancing...
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Microsoft Dynamics 365 AI for Business Insights
Published in: Mar 2024Publisher: PacktISBN-13: 9781801810944
© 2024 Packt Publishing Limited All Rights Reserved

Author (1)

author image
Dmitry Shargorodsky

Dmitry Shargorodsky is a seasoned expert with extensive experience working with Microsoft's Dynamics 365 products since 2004. He has two decades of experience with customer relationship management software, data integration, business intelligence, and now the rapidly developing field of artificial intelligence. Dmitry has honed his skills through hundreds of projects in consulting roles in the areas of education, insurance, investment funds, real estate, legal, manufacturing, wholesale, medical devices, health care, non-profits, software, retail, telecommunications, and others. Leveraging these years of work across many industries, Dmitry incorporates cutting-edge technologies, particularly artificial intelligence tools, to drive innovation and efficiency.
Read more about Dmitry Shargorodsky

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