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You're reading from  Zscaler Cloud Security Essentials

Product typeBook
Published inJun 2021
PublisherPackt
ISBN-139781800567986
Edition1st Edition
Concepts
Cloud Security
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Author (1)
Ravi Devarasetty
Ravi Devarasetty
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Ravi Devarasetty

Ravi Devarasetty is originally from India and came to the United States for his higher education. He started his IT career in embedded software development, moved into 24x7 network operations, later transitioned into secure web gateways, and now works in public cloud security. He likes constant learning, both through self-study and via mentoring relationships. He likes to tinker with technology and loves it when he is able to put the things he has learned toward creating a unique solution. He has experience working as a Zscaler solution deployment engineer as part of a Managed Security Service Provider (MSSP) and as a Zscaler consultant. He holds multiple Zscaler certifications, and is also certified in CISSP, CCSK, AlienVault, AWS, and Microsoft Azure.
Read more about Ravi Devarasetty

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Troubleshooting your ZPA solution

Once the ZPA solution has been implemented across the enterprise, it is necessary to have a consistent troubleshooting guide to resolve issues seen by the end users during steady state operations.

Let's look at the various types of ZCC app issues that could be seen by the end users and learn how to troubleshoot them.

Unable to access a service due to a captive portal error

When an end user is trying to access the service from a public location such as a coffee shop or an airport, the user usually needs to log into a captive portal after agreeing to the acceptable use policy (AUP). If the end user gets a captive portal error, they should do the following:

  1. Ask the user if they have logged into the captive portal.
  2. If the user has not completed this step, ask them to accept the AUP and log into the captive portal.
  3. Click Retry on the ZCC app.

If issues keep occurring, engage higher-tier support where the ZCC app timeout...

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Zscaler Cloud Security Essentials
Published in: Jun 2021Publisher: PacktISBN-13: 9781800567986
© 2021 Packt Publishing Limited All Rights Reserved

Author (1)

author image
Ravi Devarasetty

Ravi Devarasetty is originally from India and came to the United States for his higher education. He started his IT career in embedded software development, moved into 24x7 network operations, later transitioned into secure web gateways, and now works in public cloud security. He likes constant learning, both through self-study and via mentoring relationships. He likes to tinker with technology and loves it when he is able to put the things he has learned toward creating a unique solution. He has experience working as a Zscaler solution deployment engineer as part of a Managed Security Service Provider (MSSP) and as a Zscaler consultant. He holds multiple Zscaler certifications, and is also certified in CISSP, CCSK, AlienVault, AWS, and Microsoft Azure.
Read more about Ravi Devarasetty

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