You're reading from VMware Cloud on AWS Blueprint

Product typeBook

Published inFeb 2024

PublisherPackt

ISBN-139781803238197

Edition1st Edition

Concepts

Cloud Computing

Authors (3):

Oleg Ulyanov

Michael Schwartzman

Harsha Sanku

View More author details

Contacting VMware for support assistance

VMware Cloud on AWS is a service provided by VMware, which means that VMware offers direct support and manages the VMware infrastructure. In cases where a Managed Service Provider (MSP) delivers the service, the MSP takes ownership of the customer relationship and provides Tier-1 support. However, VMware remains responsible for managing the AWS infrastructure of VMware Cloud on AWS in both models. This includes continuous monitoring and proactive alerting by the VMware site reliability engineering (SRE) team. The VMware SRE team is tasked with maintaining the infrastructure stack, which involves upgrades and life cycle management of every SDDC deployed on the platform.

For backend support, the VMware SRE team handles all production problems to ensure the availability of the service. However, customers cannot directly access the VMware SRE team. Instead, any VMware Cloud on AWS issues can be addressed through the dedicated support group in...

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VMware Cloud on AWS Blueprint

Published in: Feb 2024Publisher: PacktISBN-13: 9781803238197

Authors (3)

Oleg Ulyanov

Oleg Ulyanov is a Staff Cloud Architect with more than 15 years of experience. He is a Subject Matter Expert in VMware Hybrid Cloud, cloud migration, networking, and storage. He has experience as a VMware professional services architect, helping customers achieve their technical and business goals through IT transformation and migrating to VMware Hybrid Clouds. He holds various industry certificates, including VMware VCP, VCAP6/7-DCV, SNIA, and Microsoft.
Read more about Oleg Ulyanov

Michael Schwartzman

Michael Schwartzman, a Senior Azure Application Innovation Specialist at Microsoft, has over a decade of experience in cloud infrastructure, cloud security, and hybrid cloud solutions. Prior to his current role, Michael served as a Lead Cloud Solution Architect specializing in VMware Cloud on AWS. He has played a pivotal role in assisting Global ISVs with the development and sale of SaaS solutions on Azure. Additionally, Michael's broad expertise encompasses support for both digital natives and traditional enterprises, optimization of their cloud systems. His dedication to remaining at the forefront of the rapidly evolving tech landscape establishes him as a go-to expert for businesses seeking to leverage cutting-edge cloud technology.
Read more about Michael Schwartzman

Harsha Sanku

Harsha Sanku is a Solutions Architect at Amazon Web Services, specializing in AWS Hybrid Cloud and Edge Computing services. His expertise lies in Cloud Infrastructure including Networking & Security. He has been a VMware Cloud on AWS Specialist for the last four years. Harsha has a strong background in designing and implementing data center infrastructure and private clouds, with a particular focus on VMware technologies. In his current role at AWS, he collaborates with customers to migrate and modernize their hybrid cloud infrastructure, ensuring they remain competitive in the ever-evolving business and IT landscape.
Read more about Harsha Sanku

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