In this chapter, we covered the core emotional intelligence competencies and the skills you as an IT professional need to have to master each of the competencies and tips to improve each one.
You have learned the ability of adequately perceiving and understanding your own emotions as they happen (self-awareness), which will help you be more confident, less stressed, less overwhelmed, accept feedback, and stop micromanaging.
You have learned the ability to express your own emotions in a safe, clear, effective, and respectful way (self-expression), which will help you to build quality relationships, better your employee engagement, decrease turnover, be liked, and appreciated.
You have learned the ability of effectively managing your own emotions and the impact they have on your decisions and behaviors (self-regulation), which help you to cultivate pleasant emotions, prevent conflicts, influence others, and build trustful, successful, and collaborative partnerships.
You have learned the...
