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Emotional Intelligence for IT Professionals

You're reading from  Emotional Intelligence for IT Professionals

Product type Book
Published in Sep 2017
Publisher Packt
ISBN-13 9781787285798
Pages 280 pages
Edition 1st Edition
Languages
Concepts
Author (1):
Emília M. Ludovino Emília M. Ludovino
Profile icon Emília M. Ludovino

Table of Contents (17) Chapters

Title Page
Credits
About the Author
Acknowledgment
About the Reviewer
www.Packtpub.com
Customer Feedback
Preface
1. What is Emotional Intelligence? 2. The Neuroscience Behind Emotional Intelligence 3. Core Emotional Intelligence Skills IT Professionals Need 4. How to Build an Emotionally Intelligent IT Organization 5. How to Be an Emotionally Intelligent IT Manager 6. How to Be an Emotionally Intelligent IT Leader 7. How to Hire Emotionally Intelligent IT Professionals 8. Preventing Stressful Situations with Emotional Resilience 9. Bibliography

Know yourself and your people


Knowing yourself is the base of the emotional intelligence build as we have been learning. Thus, by this moment you already have the toll and strategies to improve your emotional intelligence competencies and skills that allow you to know you and what triggers you as well as how to know and manage the other emotions. However, in this chapter, we are not covering these topics again.

Yet, we will cover information about emotional intelligence from the most complex and difficult personality types from the Myers-Briggs types, that are most common to find as managers, leaders, and difficult employees, also known as high achievers. Unfortunately, we have found too often that managers lack basic emotional intelligence skills such as social awareness and social skills and think that the best approach to manage people is to be dictatorial, to set the rules, and then enforce them. Why do managers/bosses behave in this dictatorial way? For the bad bosses/managers out there...

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