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You're reading from  JIRA 7 Essentials - Fourth Edition

Product typeBook
Published inNov 2016
Reading LevelBeginner
PublisherPackt
ISBN-139781786462510
Edition4th Edition
Languages
Java
Tools
JIRA
Concepts
Process Management
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Author (1)
Patrick Li
Patrick Li
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Patrick Li

Patrick Li is the cofounder of AppFusions and works as a senior engineer there, specializing in integration solutions with many enterprise applications and platforms, including IBM Connections, Jive, Google Apps, and more. He has worked in the Atlassian ecosystem for over 10 years, developing products and solutions for the Atlassian platform and providing expert consulting services. He has authored many books and video courses covering Jira. He has extensive experience in designing and deploying Atlassian solutions from the ground up and customizing existing deployments for clients across verticals such as healthcare, software engineering, financial services, and government agencies.
Read more about Patrick Li

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Troubleshooting notifications

Often, when people do not receive notifications from JIRA, it can be difficult and frustrating to find the cause. The two most common causes for notification-related problems are either outgoing mail server connectivity or misconfiguration of the notification scheme.

Troubleshooting outgoing mail server problems is quite simple. All you have to do is try to send out a test e-mail as described in the Sending a test mail section. If you receive your test e-mail, then there will be no problems with your outgoing mail server configuration and you can focus on your notification configurations.

Troubleshooting notifications are not as straightforward, since there are a number of things that you will need to consider. To help with this challenge, JIRA 5 has introduced a new feature called Notification Helper. The notification helper can save the JIRA administrators time by helping them to pinpoint why a given user does or does not receive notifications.

All the administrator...

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JIRA 7 Essentials - Fourth Edition
Published in: Nov 2016Publisher: PacktISBN-13: 9781786462510
© 2016 Packt Publishing Limited All Rights Reserved

Author (1)

author image
Patrick Li

Patrick Li is the cofounder of AppFusions and works as a senior engineer there, specializing in integration solutions with many enterprise applications and platforms, including IBM Connections, Jive, Google Apps, and more. He has worked in the Atlassian ecosystem for over 10 years, developing products and solutions for the Atlassian platform and providing expert consulting services. He has authored many books and video courses covering Jira. He has extensive experience in designing and deploying Atlassian solutions from the ground up and customizing existing deployments for clients across verticals such as healthcare, software engineering, financial services, and government agencies.
Read more about Patrick Li

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