Armed with the new knowledge that you gathered in this chapter, together with fields from the previous chapter, it is time for you to further customize your JIRA to provide a better user experience through the presentation.
What we will do this time is create new screens and apply them to our Help Desk project. We want to separate the generic fields from our specialized custom fields designed for escalation. We also want to, at this time, apply the changes to the issues of the Incident type only and not affect the other issue types. As with any changes to be done on a production system, it is critical that you have a backup of your current data before applying changes.
In Chapter 5, Field Management, you created a few custom fields specifically designed for our HR team. The problem we had is all the new fields are showing up for both New Employee and Termination issue types, regardless of whether they are applicable, and this is because both issue types use...
