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You're reading from  JIRA 7 Essentials - Fourth Edition

Product typeBook
Published inNov 2016
Reading LevelBeginner
PublisherPackt
ISBN-139781786462510
Edition4th Edition
Languages
Java
Tools
JIRA
Concepts
Process Management
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Author (1)
Patrick Li
Patrick Li
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Patrick Li

Patrick Li is the cofounder of AppFusions and works as a senior engineer there, specializing in integration solutions with many enterprise applications and platforms, including IBM Connections, Jive, Google Apps, and more. He has worked in the Atlassian ecosystem for over 10 years, developing products and solutions for the Atlassian platform and providing expert consulting services. He has authored many books and video courses covering Jira. He has extensive experience in designing and deploying Atlassian solutions from the ground up and customizing existing deployments for clients across verticals such as healthcare, software engineering, financial services, and government agencies.
Read more about Patrick Li

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Issues and comments

JIRA lets users create comments on issues. As we have already seen, you will be able to create comments when assigning an issue to a different user. This is a very useful feature that allows multiple users to collaborate to work on the same issue and share information. For example, the support staff (issue assignee) may request more clarification from the business user (issue reporter) by adding a comment to the issue. When combined with JIRA's built-in notification system, automatic e-mail notifications will be sent to the issue's reporter, assignee, and any of the other users watching the issue. Notifications will be covered in Chapter 8, E-mails and Notifications.

Adding comments

By default, all logged-in users will be able to add comments to issues they can access. Perform the following steps to add a comment to an issue:

  1. Browse to the issue you wish to add a comment to.

  2. Click on the Comment button or press  M on your keyboard.

  3. Type a comment in to the text box. You can...

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JIRA 7 Essentials - Fourth Edition
Published in: Nov 2016Publisher: PacktISBN-13: 9781786462510
© 2016 Packt Publishing Limited All Rights Reserved

Author (1)

author image
Patrick Li

Patrick Li is the cofounder of AppFusions and works as a senior engineer there, specializing in integration solutions with many enterprise applications and platforms, including IBM Connections, Jive, Google Apps, and more. He has worked in the Atlassian ecosystem for over 10 years, developing products and solutions for the Atlassian platform and providing expert consulting services. He has authored many books and video courses covering Jira. He has extensive experience in designing and deploying Atlassian solutions from the ground up and customizing existing deployments for clients across verticals such as healthcare, software engineering, financial services, and government agencies.
Read more about Patrick Li

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