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You're reading from  Microsoft Intune Cookbook

Product typeBook
Published inJan 2024
PublisherPackt
ISBN-139781805126546
Edition1st Edition
Concepts
Cloud Security
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Author (1)
Andrew Taylor
Andrew Taylor
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Andrew Taylor

Andrew Taylor is an End-User Compute architect with 20 years IT experience across industries and a particular interest in Microsoft Cloud technologies, PowerShell and Microsoft Graph. Andrew graduated with a degree in Business Studies in 2004 from Lancaster University and since then has obtained numerous Microsoft certifications including Microsoft 365 Enterprise Administrator Expert, Azure Solutions Architect Expert and Cybersecurity Architect Expert amongst others. He currently working as an EUC Architect for an IT Company in the United Kingdom, planning and automating the products across the EUC space. Andrew lives on the coast in the North East of England with his wife and two daughters.
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Using Intune’s troubleshooting tools

We have created our tenant using best practices, carefully packaged our applications, and tested everything to ensure it is working. However, we all know that users are users and things will go wrong. For that, we need to be able to troubleshoot issues. Fortunately, Intune has excellent troubleshooting tools where we can quickly review what issues a user may be having.

How to do it…

Follow these steps to troubleshoot your devices:

  1. Click on Troubleshooting + support. Then, from the menu, click Troubleshoot.
  2. Select a user from the list; all their information will be grabbed automatically.

    The first thing we must do is look under User status to rule out anything basic, such as a disabled or unlicensed user.

    The Summary screen gives an overview of everything for the user across devices, policies, compliance, applications, and more.

    The following tabs are available:

    • Devices: All devices for the user, including Intune compliance...
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Microsoft Intune Cookbook
Published in: Jan 2024Publisher: PacktISBN-13: 9781805126546
© 2024 Packt Publishing Limited All Rights Reserved

Author (1)

author image
Andrew Taylor

Andrew Taylor is an End-User Compute architect with 20 years IT experience across industries and a particular interest in Microsoft Cloud technologies, PowerShell and Microsoft Graph. Andrew graduated with a degree in Business Studies in 2004 from Lancaster University and since then has obtained numerous Microsoft certifications including Microsoft 365 Enterprise Administrator Expert, Azure Solutions Architect Expert and Cybersecurity Architect Expert amongst others. He currently working as an EUC Architect for an IT Company in the United Kingdom, planning and automating the products across the EUC space. Andrew lives on the coast in the North East of England with his wife and two daughters.
Read more about Andrew Taylor

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