One of the largest changes to Oracle is the recent acquisition of several other software lines and technologies. Oracle has combined all of these technologies and customers under a single support site called My Oracle Support at http://support.oracle.com, effective from Fall 2009. Along the way, Oracle also completely redesigned the interface, making it flash-based in order to provide a personalized GUI.
To take full advantage of the personalization features, you will need to install a free utility on each node and each ORACLE_HOME you would like to monitor. The following paragraphs outline several reasons for use and suggestions for getting started. Please review and discuss with the management the security implications of uploading critical information to a support website before proceeding.
