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Emotional Intelligence for IT Professionals

You're reading from  Emotional Intelligence for IT Professionals

Product type Book
Published in Sep 2017
Publisher Packt
ISBN-13 9781787285798
Pages 280 pages
Edition 1st Edition
Languages
Concepts
Author (1):
Emília M. Ludovino Emília M. Ludovino
Profile icon Emília M. Ludovino

Table of Contents (17) Chapters

Title Page
Credits
About the Author
Acknowledgment
About the Reviewer
www.Packtpub.com
Customer Feedback
Preface
1. What is Emotional Intelligence? 2. The Neuroscience Behind Emotional Intelligence 3. Core Emotional Intelligence Skills IT Professionals Need 4. How to Build an Emotionally Intelligent IT Organization 5. How to Be an Emotionally Intelligent IT Manager 6. How to Be an Emotionally Intelligent IT Leader 7. How to Hire Emotionally Intelligent IT Professionals 8. Preventing Stressful Situations with Emotional Resilience 9. Bibliography

Social skills


Social skills, also known as interpersonal skills or people skills, are the skills that we as sociable creatures developed to communicate and interact with each other. And to convey our messages, thoughts and feelings to each other, we use verbal language and non-verbal language such as gestures, cues, body language, and our personal appearance. Social skills help boost productivity, improve relationships, and increase your general quality of life.

What are social skills?

Social skills mean the ability to ethically manage others' emotions using influence.

A person with great social skills is extremely useful in any workplace, as usually they are the influencers, the leaders, and the ones focused in helping others and the organization. They are easy to talk to and wonderful listeners. Therefore, they are the peace makers, resolving disputes, building bonds, and catalyzing change.

Core of social skills

To master the competence of social skills, you need to master seven skills to manage...

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