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You're reading from  Microsoft Intune Cookbook

Product typeBook
Published inJan 2024
PublisherPackt
ISBN-139781805126546
Edition1st Edition
Concepts
Cloud Security
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Author (1)
Andrew Taylor
Andrew Taylor
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Andrew Taylor

Andrew Taylor is an End-User Compute architect with 20 years IT experience across industries and a particular interest in Microsoft Cloud technologies, PowerShell and Microsoft Graph. Andrew graduated with a degree in Business Studies in 2004 from Lancaster University and since then has obtained numerous Microsoft certifications including Microsoft 365 Enterprise Administrator Expert, Azure Solutions Architect Expert and Cybersecurity Architect Expert amongst others. He currently working as an EUC Architect for an IT Company in the United Kingdom, planning and automating the products across the EUC space. Andrew lives on the coast in the North East of England with his wife and two daughters.
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Deploying and using Remote help

Remote help is a remote assistance tool available for Windows, macOS, and Android. It allows for connections to unenrolled devices and can be fully managed with granular role-based access control (RBAC) and custom Intune roles.

Getting started

There are multiple parts required for using Remote Help. This recipe will cover configuring the policies and RBAC, but you also need to have the applications deployed to your devices.

For Windows devices, the installer can be found here and packaged following the instructions in Chapter 11, Packaging Your Windows Applications:

https://aka.ms/downloadremotehelp

For Android, the application can be found here and deployed using the Managed Google Play Store, as covered in Chapter 5, Android Device Management:

https://play.google.com/store/apps/details?id=com.microsoft.intune.remotehelp

The macOS version runs entirely in the web browser, so there is no requirement for application deployment.

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Microsoft Intune Cookbook
Published in: Jan 2024Publisher: PacktISBN-13: 9781805126546
© 2024 Packt Publishing Limited All Rights Reserved

Author (1)

author image
Andrew Taylor

Andrew Taylor is an End-User Compute architect with 20 years IT experience across industries and a particular interest in Microsoft Cloud technologies, PowerShell and Microsoft Graph. Andrew graduated with a degree in Business Studies in 2004 from Lancaster University and since then has obtained numerous Microsoft certifications including Microsoft 365 Enterprise Administrator Expert, Azure Solutions Architect Expert and Cybersecurity Architect Expert amongst others. He currently working as an EUC Architect for an IT Company in the United Kingdom, planning and automating the products across the EUC space. Andrew lives on the coast in the North East of England with his wife and two daughters.
Read more about Andrew Taylor

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