The idea behind this book was to help out people who may not be very technical to build their own processes. At my previous place of work, we worked extensively with end users to help automate their processes. Because the direction at that time was for end users to be the developers, we witnessed many people struggling to get the basics right. They were not trained in computer science 101, they had no concept of what a loop or collection is, and so on. And there they were, sitting in the room with us, trying to get their processes to work. They had been through the in-house foundation training but, for some reason, some of the concepts didn't stick. They really needed help to meet their deadlines.
Think of this book as that special coach sitting next to you as you build your process to help you get past the tricky bits. In this book, we have collected the experience from all these consultation sessions, collecting all the frequently asked questions to help you navigate the pitfalls of process building.
